How Data drives Story

How Data drives Story

If you’re a small business owner, you’ve probably heard the phrase “data-driven storytelling” thrown around a lot. It sounds like something meant for big corporations with teams of analysts, but the truth is small businesses have more opportunities than ever to...
How to Gracefully Respond to Bad Reviews

How to Gracefully Respond to Bad Reviews

Mistakes happen – it’s part of what makes us human. And part of being a business owner is understanding that no matter how on top of your game you are, someday you will encounter an unsatisfied customer who will leave a negative review. The good news is a little...