How to Gracefully Respond to Bad Reviews

How to Gracefully Respond to Bad Reviews

Mistakes happen – it’s part of what makes us human. And part of being a business owner is understanding that no matter how on top of your game you are, someday you will encounter an unsatisfied customer who will leave a negative review. The good news is a little...
Keep it Personal

Keep it Personal

Why the business story still matters no matter how large your company grows Amanda Wilson & Bruce Williams, owners of Spark Strategic Group, who believe you should never remove the personal touch when it comes to growing your brand. Photo: Jeffrey Bosdet. What was...